HomePrivacy Policy

Privacy Policy

Overview

This policy sets out how Multiconomy will use, store, share and protect the information we collect about you when you visit our website or dApp, use our products or services, or otherwise interact with us and how you may access and control the information. In this policy, “Multiconomy” or “we” refers to Multiconomy Pty Ltd, of Ground Floor, 470 St Kilda Road, Melbourne, VIC 3004, Australia, and “Platform” means the website at https://www.secidentify.com and the software, namely Sec Identify dApp.

In this policy, “you” or “User” refers to you, as an individual user, and/or as an authorized representative of a business you represent.

In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of the products and services provided by Multiconomy, including but not limited to the Sec Identify dApp ( the “Services”), that relates to an identifiable individual acting in its own capacity and/or on behalf of the business it represents.

Please read this policy carefully and ensure that you understand it. Your continued use of the Services is deemed as acceptance of our policy.

What this Policy Covers

This policy applies only to your use of the Services, including newsletter subscriptions, marketing campaigns and any promotion/offers we make available from time to time. It does not extend to any websites that are linked to or from our site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by third-party websites you connect to, and we advise you to check the privacy policies of any such websites before providing any data to them. To the extent required by law, Multiconomy is not liable for any loss or damage that you suffer, arising out of, or in connection with your use of the third-party websites or third party softwares you connect to by using the Services.

Your Sec Identify On-Chain Pass

Step 1 – Creating your Sec Identify On-Chain Pass

To create your on-chain pass with Sec Identify all we need is for you to submit your email address together with the payment via a partner payment gateway.

Step 2 – Getting verified

To get verified you will need to add your personal information such as name, address, applicable photographic ID and video verification. To enhance the accuracy of your digital identity you may be required to provide additional data, such as date of birth, copy of ID, country of residence, among others which may include a selfie and/or video verification. You agree to give express consent for Multiconomy to share the data with the third-party service providers appointed by Multiconomy which provide the identity verification service (see “How we share information we collect” below).

Step 3 – Creation or “Minting” of On-Chain Pass

Now that you are verified, you are able to proceed to mint / create your unique on-chain pass that will be tied to your wallet which is non-transferrable. You agree and give permission for Multiconomy to disclose limited information publicly available on-chain, including but not limited to any combinations of first letters of first and last name, full first name and first letter of last name, real photo of yourself, an AI generated photo of yourself, or any other options made available to you on the Sec Identify dApp. The disclosure of such information on the on-chain pass publicly, is ultimately your decision and we make options such as formatting of name and image to be used on the pass, selectable based on your preference. If you choose to de-KYC, we will burn your on-chain pass and your relevant data. However, as Multiconomy is subject to anti-money laundering and terrorist financing legislation in force in Australia, Multiconomy may be required to disclose  customer information upon request under certain laws. If Multiconomy receives a request from certain government agencies or legal enforcements to disclose information, Multiconomy may not be able to advise you that the request has been received. Multiconomy may disclose information to the police, government agencies where Multiconomy reasonably believes that the disclosure will assist in the investigation, detection and/or prevention of fraud or other criminal offences, such as money laundering.  Your personally identifiable information will not be sold and it will only be shared with third party service providers when necessary for the provision of the Services to you.

What Information We Collect About You

We collect the following types of information about you:

  • Account and profile information that you provide when you register for the Services, for example your name, wallet address, email address (collectively, “User Data”);
  • Information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
  • Communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);
  • Information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”);
  • Blockchain addresses (including but not limited to MultiversX), transactions; and Information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page. (collectively, “Usage Data”).

Without this information, we may not be able to provide you with our Services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.

We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including our business partners and service providers who provide essential services to Sec Identify, such as identity verification services as well as business users.

We do not collect sensitive data. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, health, or sexual orientation.

How We Use Information We Collect

We only use your personal information and business information where the law allows us to. We use your personal information and business information only where:

  • We need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
  • It satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests;
  • You’ve given us express consent to do so for a specific purpose, for example we need to verify your ID via a selfie or over video or we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or
  • We need to comply with a legal or regulatory obligation.

If you have given us consent to use your personal information and business information for a specific purpose, you have the right to withdraw your consent at any time by contacting us (please refer to contact information below), but please note this will not affect any use of your information that has already taken place.

We do not share your personal information and business information with any company outside our group for marketing purposes, unless with your express specific consent to do so.

How We Share Information We Collect

We share information within Multiconomy and its affiliates in order to operate our Platform and to offer and improve our Services.

We share information with third party service providers that help us operate, provide, support, improve, and market our products and services. For example, third party service providers who provide identity verification services, website and application development, data storage and backup, infrastructure, customer support, business analytics, and other services.

Third party service providers have access to your personal information and business information only for the purpose of performing the Services provided to you. We require these third-party service providers to maintain confidentiality and security of all personal information and business information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information and business information.

We take reasonable steps to confirm that all third-party service providers that we engage process personal information and business information in the manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.

We may share personal information and business information on an aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.

If you use any third-party software in connection with our Services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

To the extent required by law, Multiconomy is not liable for any loss or damage that you suffer, arising out of, or in connection with your use of the third-party websites or third-party software you connect to by using the Services.

We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

How We Store and Secure Information We Collect

We use data hosting service providers based in the European and APAC regions to host the information we collect. Your account is password protected to protect the security and integrity of your personal information and business information.

Access to your personal information and business information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so and our information collection, storage, and processing practices are reviewed regularly.

While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure. 

You must ensure that all password, encryption keys or other access procedures and security information for the use of the Services are kept completely secure and confidential and are used in accordance with any instruction that Multiconomy provides. You agree to notify Multiconomy immediately if you suspect that the security of any such access procedure or security information may have been compromised or any unauthorized use may have occurred. 

You acknowledge that Multiconomy is not responsible for any breach by you of the abovementioned provision or any loss or damage you incur as a result of the interception of any instructions or information transmitted by or to you through the Services or any unauthorised use of the Services by persons purporting to act on your behalf.

How We Transfer Information Internationally

We collect information globally and primarily store that information in the European and APAC regions. We may transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information.

Your Rights

You have the right to:

  • Be informed of what we do with your personal information;
  • Request a copy of personal information we hold about you;
  • Require us to correct any inaccuracy or error in any personal information we hold about you;
  • Request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);
  • Object to or restrict the processing by us of your personal information (including for marketing purposes);
  • Request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and
  • Withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).

You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.

As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

Any legitimate request under this Section will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is unfounded, repetitive, or excessive.

We will respond to all legitimate requests within 30 days from the date the written request is received.

Changes to This Policy

We may amend this policy from time to time by posting the updated policy on our website. By continuing to use our Platform and Services after the changes come into effect, you agree to be bound by the revised policy automatically.

Policy Towards Children

Our products and services are not directed to individuals under 18. We do not knowingly collect personal information and business information from individuals under 18. If we become aware that an individual under 18 has provided us with personal information and business information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 18.

Contact Us

Please contact us at [email protected] or submit any written request to:

Multiconomy PTY Ltd, Ground Floor, 470 St Kilda Road, Melbourne, VIC 3004, Australia.

Attn: Data Officer

Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.

Cookies Policy

Cookies are small text files that are placed on your device by a web server when you access our website, subject to your consent. We use cookies to distinguish you from other users, to identify access and monitor web traffic on our website https://www.secidentify.com. Cookies also help us to provide you a good experience and improve our products and services. For more information about how we use cookies please see our Cookie Notice.